PREVIOUS WORKPLACE EXPERIENCE
Community Services Program Manager:
Maintaining policies and ensuring staff and volunteers follow regulatory requirements, regulations, and procedures. Support safe, high-quality care systems to improve patient experience and care. Comprehensive evaluations; cooperate with external service support agencies. Client paperwork, daily run sheets, Care Plans, Monthly Reporting, and Aged Care system consumer needs updates as required. Conduct Home Risk Assessments to protect South-west Community staff and volunteers. Client well-being follow-up. Provide information, advocacy, and referrals.
Client Support & Staff Coordination (HACC):
Develop and maintain client and staff rosters driven by client needs, staff availability, and service requirements. Communicate with clients, families, and staff regarding roster changes. Manage staff availability. In-home risk & client needs assessments, ensuring timely and appropriate support. Referrals, information and advocacy.
Community Support Services (HACC):
Assist clients in accessing the support needed to improve their health and wellbeing, while maintaining or regaining their independence and remaining active in the community. Provide integrated care that is tailored to meet the client's needs and ever-changing circumstances. Provide advocacy, care and support to vulnerable individuals, such as the elderly or those with disabilities. Respite Care, Personal Care, Home Care, Client Care. Therapeutic counselling & support.
Supporting Clients With Hoarding Disorder
Provide therapeutic counselling and support to those struggling with hoarding disorder, as well as to the family members supporting loved ones who have hoarding disorders. Empower clients with hoarding disorder in a non-judgmental, patient and compassionate manner while respecting that hoarding disorder is a recognized mental health condition and understanding the role other mental health disorders play in causing a person to feel the need to hoard items. Put in place client-led and client-paced programs where items are gradually discarded, donated or stored as space allows. Provide psychosocial education tailored to those with hoarding disorder, with the aim being to support individuals to understand the underlying reasons (psychosocial factors) and develop coping mechanisms to manage this disorder. Referrals, information and advocacy, therapeutic counselling.
Family Violence & Child Wellbeing Specialists
Dedicated to actively focusing on the best interests of children and young people at all times while conducting assessments that include parents/carers and the whole family. Client-led interventions should be put in place that consider children and young people as individuals in their own right and take into consideration their opinions and wishes. Early help for children, parents and families to support wellbeing, stability, development and safety while keeping adult perpetrators in view and holding them accountable for their actions. Support Family Violence Victim Survivors to report family violence, access the justice system and legal support; provide specialist advice based on the outcomes of assessments completed using contemporary risk assessment tools, while providing connection and coordination of access to available funding. Empower women, children, and families to meet their needs and goals as they embark on their healing journey. Provide information, advocacy, referrals, psychosocial Family Violence and Child Safety & Wellbeing education and therapeutic counselling.
AOD: Program Facilitator, Education & Support
Facilitated AOD Program that offered dual diagnosis, therapeutic counselling as well as a broad range of interventions in group settings to address the psychological, social and physical well-being of clients. An intensive support program designed to assist clients in developing coping skills while providing them with recovery and relapse prevention strategies while offering varied therapies, supports job and employability skills, healthy living opportunities, relaxation, living skills and drug education. Client-led needs & goals assessments. Provide information, advocacy, referrals, psychosocial AOD education and therapeutic counselling.
Financial Literacy & Budget Coaching:
Assess the needs of individuals and families on low incomes to access safe, fair and affordable loans that enhance the well-being and social inclusion of disadvantaged Individuals on low incomes. The role aims to enhance the well-being and social inclusion of disadvantaged individuals on low incomes while ensuring a person-centered approach, linking clients with holistic support services as well as offering budgeting assistance. Referrals, information and advocacy.
Grief Counseling:
Support clients through their healing journey by offering therapeutic grief & loss counselling. Respectfully normalize the grief and loss experience while acknowledging the profound impact grief often has on individuals, families and communities. Assess complex grief and loss responses, in particular those identified as medium to high risk for complex grief and loss responses and complete necessary suicide risk assessments with clients in compliance with duty of care, establish a comprehensive client-led safety plan, and make relevant referrals to external support services. Maintaining network partnerships, information relevant to external resources and services. Holistic person-centered approach. Provide information, advocacy, referrals, psychosocial grief & loss education through therapeutic counselling.
PREVIOUS WORKPLACE EXPERIENCE
Cultural Services
Family Violence. Safety & Healing:
The practitioner provided case management, advocacy, and support to Aboriginal women and children while also providing referrals for Aboriginal men who were either using or experiencing family violence. Practitioners provided culturally safe referrals to services throughout the Southwest Region for those who have or are currently experiencing family violence while also supporting clients to make informed choices regarding the safety of themselves and their children. In addition to providing information and connecting clients with other services, they also offered therapeutic family violence support to victims of family violence.
Discuss the importance of cultural safety in providing effective support to Aboriginal men and their families.
Explore various therapeutic approaches that can help victims of family violence heal emotionally and psychologically.
Highlight the role of community organizations in offering resources and support specifically tailored for Aboriginal communities.
Provide examples of informed choices that practitioners can encourage among clients, ensuring they understand their options.
Examine case studies illustrating successful referrals to services and the positive outcomes for victims and their children.
These strategies empower individuals and foster a sense of agency within the community. By integrating culturally sensitive practices and involving local leaders, practitioners can build trust and enhance the effectiveness of interventions, ultimately leading to more resilient families and healthier communities.
PREVIOUS WORKPLACE EXPERIENCE
Integrated Family Services:
Maintain a cultural lens while providing culturally safe support as allies to First Nations children, young people, and families. Families should guide you in actively facilitating and supporting their connections with service providers of their choice. This approach encourages capacity building and promotes safety within both immediate and extended family units by offering requested support to enhance family functioning through early intervention and the development of parenting skills. Advocate for children, young people, and families under the oversight and direction of community leaders, care providers, and educators. Attend professional and care team meetings as allies, ensuring that support services and external organizations provide culturally safe practices and environments. Support the development of culturally safe parenting strategies. Assist families in understanding their child’s complex behaviors while acknowledging and respecting the vital role of connection to both country and community. Emphasize the importance of therapeutic healing, connection to culture, and cultural traditions, and assist in building strong parent-child relationships.
Discuss the significance of cultural competency in parenting and its influence on child development.
Explore various therapeutic approaches to understand and manage a child's complex behaviors.
Highlight strategies for establishing strong, trusting relationships between parents and children.
Identify available support systems for parents to enhance their understanding of cultural practices and parenting strategies.
Suggest ways to create safe spaces for children to express their cultural identity and traditions.
Provide culturally safe therapeutic counseling, with cultural oversight, to all family members facing the impacts of family violence, mental health challenges, and substance use. Offer emotional support to families in goal setting, problem-solving, and household management, while focusing on the strength and resilience inherent in Aboriginal culture, networks, and practices.
PREVIOUS WORKPLACE EXPERIENCE
Kinship Case Management:
Kinship services for case management are offered to children and young individuals living in kinship families, ensuring they receive culturally sensitive and comprehensive support. All Aboriginal children and kinship providers interacting with the child protection system receive support and advocacy.
Discuss the importance of cultural sensitivity in kinship case management and how it affects service delivery.
Explore how the child protection system interacts with kinship families and the challenges they face.
Highlight community resources available for kinship caregivers and the role they play in supporting families.
Examine the benefits of kinship care compared to traditional foster care, focusing on stability and emotional support for children.
Investigate the long-term impact of kinship care on child development, including mental health and social integration.
Liaise/advocate for the rights of Aboriginal children involved with child protection/family court, court orders, and court reporting by kinship case managers. Provide information, advocacy, referrals, and culturally safe therapeutic support & counselling.
PREVIOUS WORKPLACE EXPERIENCE
Aboriginal Family-Led Decision-Making Support Worker:
Work in collaboration with the Community as Allies to advocate for all Aboriginal children involved with the child protection system. Ensure all Aboriginal children are safe and supported culturally. An AFLDM is an opportunity to encourage family members, extended family, elders, and other significant individuals to be part of the planning and decision-making processes that are central to the Aboriginal children's cultural, social, and emotional well-being. Workers are allies that provide a culturally strong lens and emphasis on the significance of family and culture and are intensely dedicated to gaining an understanding of how essential these aspects are for all Aboriginal children. Provide information, advocacy, referrals, and culturally safe therapeutic support & counseling.
Discuss the importance of cultural awareness in supporting Aboriginal children's identity and heritage.
Explore methods for engaging the broader community in the well-being of Aboriginal children and families.
Highlight holistic support systems that address not only emotional needs but also social and cultural aspects.
Examine intergenerational learning opportunities that involve elders in mentoring and guiding younger generations.
Describe effective advocacy strategies that prioritize children's voices and cultural needs in decision-making processes.
PREVIOUS WORKPLACE EXPERIENCE
Aboriginal Cultural Support Planning (CSP) Worker:
A Cultural Support Plan (CSP) is an individualized plan that aims to develop and support an Aboriginal child's cultural identity through connection to family, community, and culture while they are in care.
Discuss the importance of family traditions and storytelling in building a child's cultural identity.
Explore ways to engage the broader community in supporting Aboriginal children's cultural development.
Emphasize the integration of specific cultural activities, like arts and crafts or traditional music, into the CSP.
Emphasize the role of education in teaching Aboriginal history and cultural practices to children.
Propose strategies for involving parents and guardians in the implementation of the CSP to strengthen its impact.
The CSP worker collects relevant evidence-based cultural information regarding cultural activities that maintain and support the child’s cultural identity and connection with their communities and culture. The CSP worker engages directly with the Aboriginal child and their family members, as well as the child’s community, to access and discuss what cultural support is required to ensure the Aboriginal child remains connected and supported to participate in the activities documented in their CSP. Provide information, advocacy, referrals, and culturally safe therapeutic support & counselling.
PREVIOUS WORKPLACE EXPERIENCE
Return To Country (RTC) Program Co-facilitator:
RTC Program Practitioners facilitate Aboriginal children in Kinship Care to visit the Country of their Mob and is part of the young person’s Cultural Plan while focusing on the importance of cultural heritage in the lives of Aboriginal children and how it shapes their identity. This program explores the role of Kinship Care in providing stability and support for Aboriginal children during their time on Country. While on Country both Kinship and the Aboriginal child attends Community events and ceremonies that strengthen the connections between Aboriginal children and Mob. RTC provides culturally rich educational opportunities such as learning traditional practices, storytelling, and language Identify the mental health benefits of engaging with one's culture and community for Aboriginal children in kinship care. This initiative not only strengthens their connection to their heritage but also fosters a sense of belonging and identity. By engaging with their community and traditions, these children can develop a deeper understanding of their cultural roots. The program co-facilitator is responsible for the itinerary and planning of cultural activities, ensuring cultural oversight, as well as managing funding, accommodation, meals, travel, and mainstream activities. The co-facilitator supports the Cultural/Community Leaders in ensuring that the young person fully experiences their culture and learn from Elders and relatives about the significance of their heritage, stories, totems, and clan and family obligations while fostering long-lasting connections with extended family, including siblings. Additionally, the co-facilitator of the RTC Program is responsible for all practical and logistical aspects of Kinship/Aboriginal child’s RTC experience while supporting members of Community/Cultural mentors as required.
ADHD SUPPOrt
ADHD: Lived experience as well as many years of client workplace experience. Real Support. A neuro-safe place. Lived experience of ADHD allows support recovery coaching based on a true understanding of the challenges and the strengths that accompany the neurodivergent brain. Masking is not required of clients when working with The WrenCare Group, as this is a space where every client’s thought process and reasoning are not only welcome but appreciated and understood. No one should be expected to mask their needs to “fit in” only to burn out trying, nor should they feel the shame spiral over a missed appointment or be told to try harder when they have already given the task at hand everything they have to accomplish what’s expected of them. The client’s individual needs and goals are what drive the support coaching offered to those living with ADHD who are looking for practical, compassionate support to navigate daily life, emotions, routines, and recovery.
Our approach to ADHD psychosocial recovery coaching includes:
· Strategies for time management, organisation, and executive functioning.
· Support in navigating overwhelm, shutdowns, and emotional dysregulation.
· Support in establishing sustainable routines that work for the client.
· Strengths-based, non-judgmental coaching that supports the client’s recovery goals.
We are pleased to offer clients living with ADHD a compassionate space where they are not expected to explain or apologise for how they operate. The focus is on strengths, identity, and creating a life that works for the client.